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POSITION SUMMARY:
QX Logistix is seeking a highly motivated and customer-oriented individual to join our team as a Client Services Representative. This role will be responsible for ensuring top notch customer service to all our clients!
ABOUT US:
As a dynamic logistics company, we specialize in providing transportation and warehousing solutions for wholesale and e-commerce fulfillment. Our mission is to help our clients move their goods quickly and deliver reliable solutions for complex pick, pack, and ship operations. We work closely with our clients to understand their unique needs and develop custom solutions that fit their specific requirements.
We believe that the best solutions are developed through internal collaboration with all QX staff. We're continually exploring new techniques to improve our operations and increase efficiency. We're looking for talented individuals to join the QX family and provide fresh new ideas! Team members have the opportunity to work closely with clients and QX executives to build long-term relationships and see the direct impact of their efforts.
QX Logistix supports many of the largest retail, manufacturing, and ecommerce businesses in the country, holding ourselves accountable to the highest standards and fulfilling the desired outcomes of our customers. If you're passionate about working in a collaborative and innovative environment, then send us your resume today and join our friendly, warm, and passionate team here at QX Logistix!
DUTIES AND RESPONSIBILITIES:
- Serves as a liaison between 3PL and Client entities
- Producing and distribution of department reports to various groups/stakeholders within the Supply Chain network
- Provide status of Shipments to various business units within Client
- In depth understanding of logistics industry standards and best practices
- Exercise judgement within defined practices and policies in selection of methods and techniques for obtaining solutions
- Actively support team projects and effectively communicate with team members
- Pay airline fees and keep record using excel
- Advance Excel knowledge (Data analysis-pivot tables-charts-v-lookups) Update all excel sheets in relation to customer needs
- Handle customer inquiries and resolve issues promptly and effectively
- Coordinate with the operations team to ensure on-time deliveries and pickups
- Maintain accurate and up-to-date customer records in the database
- Provide constant status updates to customers on all freight movements
- Participate is performance measurements and identify areas for improvement
- Develop and maintain strong relationships with customers to promote repeat business and customer loyalty
- Create driver schedule for all shifts
- Provide a daily review of workforce performance plan,
- Maximize workforce and equipment utilization
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- 1-2 years of Customer Service, Logistics Experience, preferably in the trucking or transportation industry
- Strong communication and interpersonal skills
- Proficient computer skills, including knowledge of Microsoft Office and excel
- Ability to multitask and prioritize workload effectively
- Strong problem-solving skills and the ability to think critically
- Flexibility to work weekends, as needed
- Familiarity with transportation regulations and industry practices
Why be part of the QX Team?
- Great compensation
- Paid time off
- Health, dental and vision Insurance
- Room for growth and career development
- Collaborative environment
- Holiday and company events
Location: 5685 Alcoa Avenue, Vernon, CA 90058
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Work Location: In person
