Executive Account Specialist
Location: Newark, Delaware
Description: BarclayCard is at present recruited Executive Account Specialist right now, this vacancy will be designated in Delaware. For complete informations about this vacancy opportunity kindly see the descriptions. -
00097545
Primary Location
:
US-Delaware-Newark
Job Type
:
Permanent/Regular
Unposting Date
:
J! un 7, 2013
-
Ongoing
Description
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.
Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.
The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options a! nd credit.
Barclaycard operates in the United States,! Europe, Africa and the Middle and Far East.
The Executive Office is responsible for researching and resolving the highest level complaints received by Agencies, Partner, and/or Barclay Executives.
The team proactively works towards identifying root causes and process improvements that will lead to complaint reduction.
The Executive Account Specialist (EAS) will partner with other operational departments, members of compliance, technology, and the Fair Lending team to construct a formal response on behalf of BCUS.
The EAS is to identify and report potential risks, make recommendations for enhancements, and perform additional tasks that relate towards reducing customer complaints and improving the customer experience.
Key Accountabilities (95%)
·
Investigate and resolve escalations, making process enhancement recommendations and engage with implementing solutions when appropriate.
·
Identify a! nd report obstacles during the complaint management process such as systematic issues, potential UDAAP and regulatory issues, and gaps in policies and/or procedures.
·
Construct formal written responses on behalf of BCUS that will be in sent to various Agencies and/or government offices.
·
Correspond with the customers in writing and verbally, to clearly state our position and address every concern noted with the customer’s complaint.
·
Provide feedback to Team Managers regarding the overall complaint management process, which includes coaching and/or training opportunities for colleagues, when appropriate.
·
Work directly with senior managers across Barclays by participating in meetings, supporting business initiatives, and ensuring a positive customer experience.
·
Work directly with various Agencies (CFPB, BBB, Attorney General, etc.), Partner internal and external contacts, ! members and representatives of BCUS Executives, and internal compliance! colleagues, as it relates to resolution of customer escalations.
·
Participate in projects and other assignments related to complaint reduction and improving the customer experience.
·
Help represent the voice of the customer during complaint discussions.
Control Objective
(
5%
)
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
Measures:
·
All mandatory training completed to deadline and understood within given timescales.
·
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance togeth! er with supporting records.
·
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
Essential/Basic Qualifications
1
- 3 years customer service experience in banking or credit card Service Center, demonstrating superior performance (if external candidate).
Demonstrate excellent judgment, professionalism, and leadership abilities.
Ability for attention to detail and possess time management skills.
Excellent verbal and written communications skills; able to deliver feedback effectively and express thoughts concisely.
- .
If you were eligible to this vacancy, please give us your resume, with salary requirements and a resume to BarclayCard.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Sun, 09 Jun 2013 08:18:49 GMT
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