Computer Support Technician

 

$ads={1}

Front-line technician responsible for diagnosing, triaging, solving IT issues, supporting end users, training end users, deploying, securing, and maintaining a fleet of computers.

Essential Job Functions

• Deploy and replace mobile data terminals, workstation personal computers, business class computers, laptops, tablets, peripherals, and monitors.

• Configure hardware with correct settings and software and migrate needed data from the old device. Train users on new features.

• 
  Diagnose user issues, triage, create trouble tickets and engage staff and resources to resolve quickly.

• 
  Provide technology support to resolve hardware and software issues for computers, networks, telephones, printers, multiple types of displays, and personal data devices.

• 
  Provide technology support to all departments for computer, network, data, telecommunications, and print functions.

• 
  Track recurring computer issues and issue resolution processes. Track computer and software licensing inventory.

• 
  Create and maintain installation instructions for specialized hardware and software installations.

Ancillary Job Functions

• Assist with the analysis of end-user technology needs and researching new computer hardware and software.

• Assist with the research and cost analysis of new computer hardware or software.

• 
  Create and update standard operating procedures to document how specific pieces of software, hardware, and peripherals are deployed for use by the end user.

• 
  Perform related duties as assigned.

Education and Experience - An equivalent combination of education, training and experience will be considered

• A high school diploma or equivalent is required.

• IT-related technical certifications or equivalent experience in the field is preferred.

• 
  Minimum of one year of related experience and A+ certification are preferred.

• 
  Possess and maintain a valid driver’s license.

• 
  Must be able to pass a standard police background check.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

• Knowledge of installing and troubleshooting mobile data terminals, workstation personal computers, business class computers, laptops, tablets, peripherals, and monitors.

• Proficiency with Microsoft Operating Systems and all versions of Microsoft Office suites.

• 
  Knowledge of Google Office Suites – Gmail, Drive, Calendar, Docs, Sheets, Forms, Slides, and Sites.

• 
  Proficiency with Android OS and Apple iOS systems, antivirus software implementation and support, API systems, client and server maintenance, and Linux-based hardware and software recovery tools.

• 
  Understanding of Microsoft Active Directory and using group policy implementation and maintenance.

• 
  Basic knowledge of network protocols and server administration.

• 
  Strong sense of professionalism to maintain confidentiality of computer files and City information.

• 
  Strong interpersonal and customer service skills.

• 
  Effective verbal and written communication skills.

• 
  Ability to train users.

• 
  Ability to work in a team environment.

• 
  Ability to diagnose a problem and utilize effective resources to resolve it.

• 
  Ability to follow outlined procedures.

• 
  Ability to work on-call and respond within 30 minutes at all hours of the day/night.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job

• General office conditions. Exposed to moderate noise levels.

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Required to use close vision and be able to focus; must have three-dimensional vision, the ability to judge distance and space relationships, and ability to identify and distinguish colors.

• Regularly required to talk, listen and sit; frequently required to explain computer hardware or software issues.

• 
  Must be able to have repetitive wrist, precise hand-eye coordination, and/or finger movement to type and work on computer.

• 
  Must have finger dexterity and hand-eye coordination to work on computers, telephones, and related office equipment.

• 
  Must be able to lift up to 75 pounds and physically transport computer hardware.

• 
  Regular attendance is a necessary and essential function.

Hours/Days

Monday thru Friday 7-5

Supervision Exercised

None

Starting Salary

$18.35- $23.42 hourly, Minimum - Midpoint, Commensurate with training and experience

Pay Grade

A10

Number of Positions Available

2

Deadline to Apply

07/31/2023

Open Until Filled

No

Special Instructions to Applicants

Notice to Applicants

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal E-Verify work authorization program

$ads={2}

 

.