Responsibilities:
Greeting residents and guests according to company standards
Maintaining ownership of the process of resolving resident and guest complaints
Interact with all residents, showing genuine appreciation
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Provide knowledgeable and comprehensive information about the surrounding
Monitors and directs the activity of residents and vehicles in the driveway to ensure a smooth efficient flow.
Assist residents by opening doors, calling taxis and assisting with large or excessive packages.
Scheduling and facilitating deliveries
Monitoring surveillance cameras
Monitoring and securing the lobby
Walking the premises to ensure the highest standards are being maintained
Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc.
Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors
Facilitating Realtor and potential buyer visits
Arranging airport and local transportation by establishing a network of competent and reliable companies
Scheduling dinner reservations upon request
Follow all company policies and procedures, including the company grooming standards
Maintain confidentiality of proprietary information and resident identification
Enforcing safety procedures
Logging and announcing visitors
Comply with quality assurance expectations and standards
Display a positive and enthusiastic attitude by being a team-player
Enforcing safety procedures
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