Surf & Sand Resort is looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.
Perks
Medical, Dental, Vision and Life Insurance, 401K Plans, PTO, Complementary Meals, Hotel Room Discounts
Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.
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In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.
To complete an APPLICATION please click on the following website: https://www.surfandsandresort.com/careersor contact the Human Resources office direct line 949-376-2764 anytime Monday - Friday, 8:30 am – 5:00 pm for additional information.
The BELL CAPTAIN is responsible to assist the Director of Guest Services & Concierge and the Guest Services Manager to oversee staff and operations of Bell/Valet and to provide assistance to guests and hotel departments to transport and deliver luggage, mail, and other items around hotel property to ensure guest comfort and facilitate hotel operations.
The expected base wage range for this position is: $15.30 to $19.80 per hour. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.
ESSENTIAL DUTIES, include but not limited to:
- To understand and respond to all guest needs and requests in a timely and professional manner, deferring to an appropriate supervisor when necessary to ensure customer satisfaction.
- To follow all specified procedures to provide personal, sincere customer service to hotel guests, including greeting and orienting arriving guests; assisting guests to and from their rooms; completing hotel and room orientation; picking up and delivering amenities, laundry, mail, parcels, and other requested items; providing newspaper delivery, ice, giving directions; and assisting to arrange guest transportation.
- To be responsible for the supervision of the Bell/Valet staff and to assist in the hiring, scheduling, and training of the staff.
- To assist hotel departments, as requested, including mail and parcel delivery.
- To actively promote the hotel’s services and facilities to visiting guests.
- To be available to work irregular hours, including evening, weekends and holidays.
- To follow all policies and procedures of JC Resorts LLC.
- To immediately report all suspicious occurrences and hazardous conditions.
JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Previous hotel experience preferred.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Must be able to handle multiple tasks and be able to prioritize. Must be computer literate and be able to use Hotel software. Safety-minded. High quality standards for service. Diplomatic and calm. Strong verbal communications skills. Must display knowledge of currently accepted business telephone etiquette. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
PHYSICAL DEMANDS: Stands, walks and runs moderate to long distances throughout shift. Ability to stand on his/her feet for up to 8 hours. Frequently required to handle and move objects weighing up to 75 lbs., over moderate to long distances, using appropriate hand trucks and carts. Frequent use of stairs. Bends, climbs, stoops, pushes, pulls, reaches, and lifts to perform routine job tasks. Periodically required to work at very fast pace, under pressure.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com
JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.
Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com HR direct line: (949) 376-2764
