Disabled Veteran Solutions is looking for experienced Inbound Customer Service Representatives to support government-based contracts in Security, Health and Human Services, and State benefits.
Disabled Veterans Solutions (DVS) is a nationally recognized provider of business and customer relationships, management services, specializing in full-service contact center solutions as well as consulting services.
At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will provide customer service by scheduling appointments and working to resolve customer concerns for callers requiring background checks.
You will utilize your skills with every contact to achieve the following:
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Identify, research, and resolve customer issues; Respond promptly to customer needs- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time.
- Follows instructions, responds to management direction; Takes responsibility for own actions.
Requirements
- Ability to work remotely, including reliable, high-speed Internet and the ability to troubleshoot common computer issues is required
- Minimum of High School diploma required, additional education preferred
- Must be able to successfully pass criminal background check
- Clear and concise verbal communication skills
- Ability to build rapport with callers
- Must be available between the hours of 8am and 8pm EST, with weekend availability preferred
- Position is open to all qualified applicants; however Veterans and Military Families are especially encouraged to apply.
