Bank Operations Processing Associate job at ING DIRECT in Wilmington

ING DIRECT is at present looking to employ Bank Operations Processing Associate on Tue, 10 Jul 2012 10:28:22 GMT. Summary The Bank Operations Processing Center is responsible for researching, resolving and responding to official document requests and checks on deposit received by Customer Operations. Further duties include the analysis of past data and execution of tasks in accordance with policies and procedures regarding the above-mentioned categories. The Bank Operations Processing Associate is to drive...

Bank Operations Processing Associate

Location: Wilmington, Delaware

Description: ING DIRECT is at present looking to employ Bank Operations Processing Associate right now, this job will be placed in Delaware. For detail informations about this job opportunity kindly see the descriptions. Summary The Bank Operations Processing Center is responsible for researching, resolving and responding to official document requests and checks on deposit received by Customer Operations. Further duties include the analysis of past data and execution of tasks in accordance with policies and procedures regarding the above-mentioned categories. The Bank Operations Processing Associate is to drive customer satisfaction through prompt, customer friendly maintenance of account and customer records.

Responsibilities * Ensuring completion of all open issues received by mail, Internet, or phone

• Ensuring completion of all deposits received by mail or Internet
• Review and complete Information Subpoenas with or without Restraining Notices
• Send out correspondence to customers and attorney's offices
• Respond promptly and professionally to the internal or external customers regarding resolutions of issues in a manner that meets the needs of the clients while at the same time, maintaining ING Direct standards of excellence
• Place restrictions on customer accounts, as needed per subpoenaed request
• Assist clients with concerns regarding account information including transactions, transfers and statements
• Aid in ongoing quality/performance improvement by sharing feedback and providing input

Creation of policies and procedures regarding complaint resolution and client request resolution

• Analyzing past data to optimize client relations through print, web, and phone service
• Prepare work for scanning and checks for processing
• Operate a check processor for reading, imaging and encoding checks
• Scan correspondence sent in from customers
• Operate a mail extraction machine and postage machine
• Maintain same day processing of all incoming and outgoing mail
• Assist in daily reconciliation of the Bank
• Verification of applications, checks and correspondence
• Sorting and batching checks in an electronic environment
• Ability to accurately meet deadlines in a fast-paced setting
• Prepare outgoing image based and paper Cash Letters

Qualifications * At least 1year of experience in a banking financial operations environment required

• Deposit products experience highly desired
• A college degree, preferably in Business Administration or Finance preferred
• Excellent communication skills
• Trust or Banking Institute courses an asset

Why join the team? We're the country's largest direct bank, the one that turned our industry on its head. Our vision is to Lead Americans Back to Saving, and we do this by offering simplified financial products. We're not just "a bank." We consider ourselves more of a retailer, and we're not merely in the business of selling financial products: we're in the business of selling a mindset. One that says that Saving shouldn't be a chore - it should be fun.

If you're just looking for a job, a way to tick off the hours between 9 and 5, we're probably not for you. But if you're looking for a career, something that challenges you to grow, something that pushes you to think smarter and invigorate your passion, well, we'd love to hear from you!

Next Steps If you are ready to start your next career move with us click on the "Apply" button below. After doing so, you will be asked to complete a one page online application. The process should take less than 15 minutes. When done, you will receive a notification that we received your resume.

We look forward to working with you!

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If you were eligible to this job, please send us your resume, with salary requirements and a resume to ING DIRECT.

Interested on this job, just click on the Apply button, you will be redirected to the official website

This job starts available on: Tue, 10 Jul 2012 10:28:22 GMT

Apply Bank Operations Processing Associate Here