Pay,Benefits, & Work Schedule
Full-time position available with the Aviaition Department, Marketing Division located at the Kansas City International Airport, 1 Kansas City Blvd
Salary Range: $22.25-$33.78/hour
Normal Work Days/Hours: Saturday-Tuesday, 2:00 p.m.-1:00 a.m.
Application Deadline Date: August 28, 2023
Responsibilities
- Supervises labor employees responsible for delivering exceptional customer service in Kansas City's new Airport terminal.
- Assists employees in the performance of job duties such as responding to customer inquiries and resolving issues or complaints.
- Trains new employees on the day-to-day operations and division policies and procedures.
- Supervises the staffing of Information Desks, the reservation process for the Simulation Room experience, VIP Lounge, and School, Art and Community Tours.
- Communicates effectively with strong conflict resolution and problem-solving skills.
- Delegates tasks, organizes work flow and creates schedules that align with staffing needs.
- Ensures employees understand their duties while maintaining compliance with City and departmental policies and procedures.
- Coaches, counsels, disciplines, and provides guidance and support to employees.
- Conducts annual performance appraisals.
Qualifications
REQUIRES an accredited Bachelors degree in business or public administration or a related area and 2 years of responsible customer service experience; OR an equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher).
Other Information
URGENT!!! CRITICAL RECRUITMENT INFORMATION
QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010.
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).
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