Business Analysis Group Manager
Location: Wilmington, Delaware
Description: JPMorgan Chase is currently seeking to employ Business Analysis Group Manager right now, this vacancy will be depute in Delaware. For complete informations about this vacancy opportunity kindly see the descriptions. -
120054937
Job Description
About JPMorgan Chase:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase & Co. has six lines of business:
Asset Management
Card Services
Commercial Banking
Investment Bank
Consumer and Business Services
Treasury & Securities Services
JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion.
The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy.
Culture:
JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include:
Most Admired Companies by FORTUNE magazine
Most Respected Companies by
Barron's
magazine
Top 50 Companies for Diversity,
Diversity Inc
magazine
Top Companies for Executive Women by National Association for Female Executives (NAFE)
100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers
About Chase Card Services:
Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010.
Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
The Business Analysis Group Manager will manage one of two teams of vendor managers sharing oversight for $250 million in annual credit card revenue. Manage daily and monthly performance with analytic reporting to multiple levels in the organization. Work with cross-functional teams to drive business improvement in financial performance, customer experience, and business controls.
Apply business leadership to improve financial performance, operational controls, and customer experience. Ensure vendor network has appropriate performance expectations for financial performance, business controls, and customer experience. Set goals and ensure accountability for all vendor managers. Partner with recovery operations and collection agencies to drive business goals. Communicate results and recommendations to a wide variety of audiences, from senior management to risk managers to operations groups.
Candidate must be able to work from the Wilmington Delaware Card Services Site. Travel is required up to 20-25%.
Detailed Responsibilities:
- Manage Agency Collections through goal setting, weekly forecasting and driving liquidation performance vs goals; regularly prepare and deliver callouts (of MTD position and expected full month results) to Business Analyst, providing dynamic insight to risks to forecasted results.
- Support and execute specific plans, policies and programs and participate in supply chain to deliver forecasted recovery and collection results within expense budgets for key relationships, achieve process improvements, and execute and support strategic initiatives.
- Partner with CSD Audit and Compliance to identify, evaluate and control all operational, financial, legal, regulatory, and reputation risks from placing accounts with agencies. Respond to procedural and account level audit inquiries including internal (corporate audit) and external (OCC) audits. Ensure compliance with Chase policies and procedures, State and Federal laws and regulations, both across Chase and vendor processes.
- Design innovative measures, reports, and tools to improve performance of the portfolio across multiple collection agencies and subsegments. Perform extensive research and design executive-level reports on current trendlines, key performance drivers, variability analysis and market share recommendations
- Present observations and recommendations to a wide range of audiences in small and large-group settings; create documents and presentations suitable for audiences of high- and low analytical sophistication to achieve significant business impact.
- Partner with internal supply chain to manage key relationships with existing and potential agencies for this recovery channel. Participate with Strategy, Vendor Management, Corporate Strategic Sourcing, and Corporate Technology Security in the selection, certification, and regular re-certification of external agencies. Manage new agencies through new set up process, set performance expectations early in the relationship.
Qualifications and Experience
- Collections experience required, preferably 3-4 years in managing the performance of and relationship with collections and recovery vendors (collection agencies or attorneys).
- Candidate should understand risk-management concepts and be able to apply them to complex business processes
- Superior written and spoken communication skills are strongly preferred
- Advanced degree in quantitative field is preferred but not required
- Identify and execute against opportunities to improve effectiveness, efficiency, productivity, profitability, climate, and customer and employee satisfaction.
Risk
Primary Location
US-DE-Wilmington-One Christina Center / 52381
Organization
Card Services
Schedule
Full-time
Job Type
Standard
Shift
Day Job
Employee Status
Regular
Travel
Yes, 50% of the time
- .
If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to JPMorgan Chase.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Fri, 07 Sep 2012 19:31:44 GMT
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