Are you ready for a new challenge?
How does it feel to build one of the best AI Software Products? Most of our time revolves around our main product, our AI Management System, which is the world’s first SaaS solution for driving business automation.
We design top-notch tools that allow our customers to automate their business processes.
Aufgaben
- Work directly with a portfolio of customers to define success and help them drive significant value out of using Konfuzio to further expand the usage of Konfuzio and the licensing scope as a main goal
- Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Konfuzio platform is properly leveraged to achieve them
- You extend the contracts of your customers, create offers and negotiate prices
- You qualify your customers according to upselling potential, independently conduct product demos and continuously build business relationships
- You identify the challenges of your customers, conduct escalation talks and mediate solution approaches to minimize the risk of termination
- You are your customers' first point of contact for questions regarding bills and you remind them to pay unpaid bills
- You analyze customer behavior and propose concrete measures for successful utilization
- Monitor and report on the overall well-being of customers, tracking key health and usage indicators
- Serve as a point of escalation for key customer issues and ensure swift resolution
- Drive customer advocacy through case studies and references
- Evangelize the capabilities of the Konfuzio platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
You…
- … have successfully completed your studies in the area of business administration / business informatics or a comparable degree
- … have 2 years of experience in consulting/ customer success management or business transformation/improvement in IT/SaaS projects (a background in pre-/technical sales is a plus)
- … have a deep understanding of a company’s business processes and can easily stay on top of things despite their complexity
- … think analytically, work in a structured manner and have a quick understanding
- … have experience in analyzing complex data sets and consulting customers concerning the results
- … easily interact and engage with different stakeholders, thanks to your strong communicational skills
- … are very engaged and visionary and look for an opportunity to actively drive our Konfuzio technology forward in a fast-paced environment
- … are fluent in written and spoken German and English
