Enterprise Estate Unit - Inward Representative
Location: Newark, Delaware
Description: Bank Of America is employing Enterprise Estate Unit - Inward Representative right now, this career will be settled in Delaware. More details about this career opportunity kindly see the descriptions. Job description The Sr. Customer Service Representative handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. The representative will be responsible for servicing all products related to deceased customers. The Sr. Customer Service Rep will work in an inbound call center environment, speaking with attorneys, family members on the customers behalf to resolve account issues while displaying empathy to the customer. The representative will be responsible for documenting all collections on account, may close out customer account after payment.
Required Skills:
Requires basic knowledge of the organization, products and/or services
Excellent communication and problem-solving skills Solid understanding of the Inbound Call Center Ability to adapt quickly to change Proven ability to meet and exceed productivity and quality monitoring goals Excellent PC skills Must be a team player Ability to assist customers in a fast pace environment Customer Service experience Qualifications
Required Skills:
Developed Excel and Word skills Outlook or other email system Strong organizational , written and verbal communication skills Attention to detail Team oriented and self starter Work independently and make decisions Ability to work effectively in a high demand environment with changing priorities Comfortable working with numbers in a complex and time consuming process
Desired Skills:
Previous Estate experience Hours of operation
Current hours of operations are 9:00 am 6:00 pm or 11:00 am 8:00 pm EST. Bank of America is an Equal Opportunity Employer
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If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to Bank Of America.
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This career starts available on: Wed, 22 Aug 2012 00:50:18 GMT
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